TorreyCommerce

TorreyCommerce announces the launching of a fully integrated Customer Relationship Management (CRM) module for ecommerce. The entire order lifecycle is united and tracked in real-time to guarantee the highest level of efficiency and customer satisfaction. Reaching 100% customer satisfaction is the ultimate goal for TorreyCommerce. The new CRM module is designed from the ground up to minimize interruption of order and customer service flow. Consumers enjoy faster delivery and quicker ticket response time.

"It's exciting to watch our revenue climb while maintaing 5-star customer service ratings," says Gavin Mandelbaum (CEO, TorreyCommerce). "A few years ago we needed hundreds of customer service representatives to answer phones and investigate open issues. Today, we're able to scale using our CRM technology without the high-cost and burden of call centers. We still rely on call center staff; fortunately, the ratio of operators to orders is way down."

About TorreyCommerce
TorreyCommerce is a leading provider of outsourced e-commerce marketplace solutions. We manage the retail experience for millions of online consumers. Our partners are united together with the TorreyCommerce Network (TCN) to enable powerful cross-merchandising, superb customer service, and ultimately a better shopping experience for the consumer.

Contact:
TorreyCommerce
Robyn Statman
Dir. of Corporate Communication
tel: 619.237.1807 x1711
fax: 619.237.1810
[email protected]